Troubleshoot Studio

View Warnings and Errors

All warnings and errors appear on the Script Errors tab in Studio.

  1. In Studio, click the Script Errors tab. The tab shows the warnings and error for the script that's currently showing.

  2. Click the Errors or Warnings buttons at the top of the tab to filter the contents of the tab so it shows only errors or warnings.
  3. Double-click an item in the list on the tab to highlight the action on the script canvas workspace where the error or warning occurs.

Problems using Studio

If an action that you've used before isn't available on the Tools tab, check the media type of your script. Actions that aren't valid for use with a certain media type won't be visible on the Tools tab when you're viewing a script of that type.

The Snippet editor window is loading off-screen. This may happen when you have multiple displays and move Studio between them. It may also happen if you work on a laptop and connect to a different set of monitors, such as when alternating between working in the office and at home. If restarting Studio and your computer don't reset your display, try these suggestions: 

  • Click the Studio application in your computer taskbar, then right-click on the preview of the Snippet editor window that pops up. Select Maximize. If the window maximizes on your screen, try clicking the title bar and moving the window on the screen.
  • Click the Studio application in your computer taskbar and close all open instances of the Snippet editor window.

  • Try the following steps:

    1. Press and hold the Windows key on your keyboard and P.
    2. Click PC Screen Only.
    3. In Studio, double-click a Snippet action to open the editor window.
    4. Resize the window and center it in your screen.
    5. Press the Windows key on your keyboard and P again.
    6. Click Extend.
    7. Try opening a Snippet editor window. If it doesn't open, repeat these steps, ensuring that the window is small and in the middle of your PC screen.

The tabs in Studio are reopened from two locations. Some are on the View menu. Others are on the Validation > Windows menu.

Studio doesn't have an option to automatically reset the layout. However, the Studio User Interface online help page describes the default tabs and has an image you can use to recreate the default layout.

Problems Installing Studio

If you experience problems installing Studio, you may need to install a newer version of the .NET framework. This is available on the Support and Downloads page, which you can access from the CXone platform.

Problems with CXone

If you're experiencing server-related issues, such as remote latency or telephony problems, locate the value of the __mediaServerName variable in the trace output of scripts that are running. This value can help CXone Technical Support identify the source of the issues.

Problems with Scripts

A date/time function in your script may be receiving input that is not a valid format. Many of the date/time functions in Studio default to an output of December 30, 1899 when the input is not a recognized date or time input.

Search your script for date/time functions and verify that the input is valid according to the online help for that function.

All function parameters are required. If you pass in too many or too few arguments, it causes a compile error.