Sqltable

Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. This action returns a time/date based on the location of the back-end server associated with your account (rather than UTC time zone). You can convert this time/date to another time zone using a Snippet action.

 

Dependencies

  • Use the SETDB action to choose the DB Connector group you want to make queries in. Without Setdb the default CXone database is used. This database is a generic dictionary of tables provided to all customers.

  • This action returns all rows as an array.
  • Use Sqltable for the same purpose as action when multiple rows are expected. Like the Sqlselect action, column values are stored in variables with the same names as the column names. In this action, however, more than one record may be stored in each column variable. Each record is separated by the character defined in the RowSeparator property. If the default pipe symbol (|) is used, each column can be referenced as an array.
  • SQL databases do not guarantee any kind of ordering when you do not explicitly sort the data.
  • Be careful not to select a large amount of data. This will ultimately cause the script to fail. If sequential access to a large table is required, see the Sqlcursor action.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Properties

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

SQLQuery

The SQL statement that will be submitted to the database server. This statement should return records.

RowSeparator

The delimiter character used to separate individual records.

FieldCountVar

The name of the variable that will return the number of fields returned by the SQL query.

RowCountVar

The name of the variable that will return the number of rows returned by the SQL query. The Row Count Var that is created is very helpful with a Loop action to determine the number of times you want to repeat a sequence.

GlobalVariables

Not used.
Publish Publishes a variable and value, with everything in the database associated with a contact. If you want to publish specific data, use the Assign action.

MaxRows

The maximum number of rows to retrieve. The default is 100.

TimeoutSec

The number of seconds until the query times out. The default is 10. The maximum number of seconds supported is 30 (though larger numbers can actually be entered in the field).

Branches

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
NoRecords Path taken if there are no values for the specified properties. This happens when data is not returned from the database.
Error Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem. This happens when the SQL query is invalid.
Timeout Path taken if there is no response for the number of seconds specified.