Remfield

Renames a field member from a delimited string array separated by a pipe symbol (|).

Remfield treats strings the same as Field action, but instead of reading the string, Remfield removes a member from the string, for example:

  • String: one,two,three,four,five,six
  • Delimiter: ,
  • Field Index: 3
  • Result Var: newString

The variable newString now would contain: one,two,four,five,six.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

String The string you want to insert, search, or parse. This property supports variable substitution. If this value is a variable, rather than the literal string value, use curly brackets {}.
Delimiter The character that will be used to separate each property. The default delimiter is a pipe character (|).

FieldIndex

An index of the property to be removed, starting with 1.

ResultVar

The variable name that is created and holds returned information. For example, if the contact enters their account number as 123456, then the variable holds 123456.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.