Ontransfer
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Activates when a contact enters a "transferred" state. This can be any kind of transfer, for example, to an outside number or another ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. When a user is tracing a script in Studio, they will see the Ontransfer event trigger when the contact is transferred. That is, when the agent clicks Transfer in the agent application. |
Dependencies
- Ontransfer is an event action.
- Ontransfer is not triggered by the Blindxfer action. Instead, Blindxfer triggers an Onrelease event action.
- There can be only one Ontransfer event in a script.
Supported Script Types
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Generic |
Chat | Phone | Voicemail | Work Item |
Properties
None
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |