OnAbandon

Represents a system event that may happen in the course of an outbound phone interaction using Personal Connection. An abandon occurs when the dialer makes a call, the call is answered, but there is no agent available. This action is only available in the Framework tab.

Dependencies

Onabandon is an event action.
Any script execution that may have been in process before the contact was abandoned is terminated and the script resumes from OnAbandon.
The OnAbandon event is not triggered until outbound dialer abandons the call.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

Phone

Properties

None.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

Script Example

This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.

In this example, an OnAbandon event triggers a Menu action. This action presents three options to the contact: be placed in queue for an agent (Reskill) or disconnect the call (Hangup).