DiscoverSurveyNow

Immediately connects the contact to a Discover survey.

This action applies only to those who have the optional Uptivity Survey product.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

A square with a line branching from it that goes to three other squares.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

Chat

Phone

Voicemail

Work Item

SMS

Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
SurveyDNIS	A unique survey identifier on the Discover platform.
AgentId	The agent ID. You can use a variable for this field, such as {agentId}.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

Tips & Tricks

DiscoverSurveyNow does not work if an agent is already connected to the call.
Use this action when an agent is unlinked from the call so they survey can start immediately.
Use this action for a direct inbound survey. For example, someone calls from a Point of Contact number, and the survey runs immediately.
Do not confuse the Discover Suvey DNIS Identifies the number the contact dialed to reach you for inbound voice calls and the number the agent or system dialed on outbound voice calls. with the typical definition of DNIS in telephony. They are different and distinct items.

Phone Script Example Using DiscoverSurveyNow

In this script, Menu provides a number of options for the caller. Pressing 1 sets up a callback survey time for the caller. Pressing 2 will complete the survey after the call. Pressing 3 or waiting for a timeout follows the DiscoverSurveyNow branch, which initiates the survey to be taken immediately.

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