Agent List Extended Report

Required permissions: Data Download View

The Agent List Extended data download report displays information about all agents in the selected data range interval, including the agent ID, name, email address, and information optionally configured in the User Properties tab of the agents' user profiles. It is similar to the List of Agents Report and the Agent List Report but it includes an extended list of attributes.

An example of the Agent List Extended data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Field Details
Date Range

The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:

  • Today: Outputs data from 12:00 AM today to now. This option is the default.
  • Yesterday: Outputs data from 12:00 AM yesterday to 11:59 PM last night.
  • Last 7 Days: Outputs data from 12:00 AM seven days ago to now.
  • Last 30 Days: Outputs data from 12:00 AM 30 days ago to 12:00 AM today.
  • Previous Week: Outputs data from the last full week, Sunday through Saturday. It pulls data from 12:00 AM last Sunday to 11:59 PM last Saturday.
  • Previous Month: Outputs data from 12:00 AM on the first day of last month to 11:59 PM the last day of last month.
  • Month to Date: Outputs data from 12:00 AM on the first day of this month to now.
  • Specific Date: Opens a date selector and lets you choose a specific day from which to pull data. By default, it pulls data from 12:00 AM that morning to 11:59 PM that night.
  • Date Range: Opens two date selectors that enable you to select a start date and end date for the range. By default, the range pulls data from 12:00 AM on the selected start date to 11:59 PM on the selected end date.

Start/End Time

If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time.
Export Format

You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:

  • Comma Separated: A comma-separated list in a CSV file.
  • Tab Delimited File: A tab-separated list in a TXT file.
  • XML: An XML-formatted TXT file.
Include Field Names Select this checkbox if you want the first row of the report to be field names.
Append date to file name (YYYYMMDD) Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day.

Columns

Agent_No

The unique, system-generated ID of the agent who handled the interaction. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.

Team_No

The unique, system-generated ID of the team the agent belongs to.
First_Name

The first name of the agent. For commitments, the text entered in the First Name field by the agent.
Last_Name

The last name of the agent. For commitments, the text entered in the Last Name field by the agent.
Email

The email address of the agent.
Mod_DateTime

The date and time the profile was last modified. It follows the format MM/DD/YYYY HH:MM, military time.

Last_Login

The date and time the agent last logged in to the system. It follows the format MM/DD/YYYY HH:MM, military time.
Status

Whether the agent is currently active (CURR) or inactive (DISC).
Reports_To

The direct manager or supervisor of the agent.
Middle_Name

The middle name of the agent.
Username

The username of the agent, or the username before the '@' in the agent's login username.
Time_Zone

The agent's time zone as specified in the agent's user profile.
Chat_Timeout

The amount of time in seconds an agent can be idle in an active chat before it is automatically disconnected, as specified in the agent's user profile.
Phone_Timeout

The amount of time in seconds an agent can be idle in an active call before it is automatically disconnected, as specified in the agent's user profile.

Voice_Timeout

The amount of time in seconds an agent can be idle in an active call before it is automatically disconnected.
Location

The location of the agent as specified in the user profile under the User Properties tab.

Hire_Date

The agent's hire date as specified in the user profile under the User Properties tab.
Termination_Date

The agent's termination date as specified in the user profile under the User Properties tab.
Hourly_Cost

The agent's hourly salary as specified in the user profile under the User Properties tab.
Rehire_Status

The agent's rehire status as specified in the user profile under the User Properties tab. The value is either Eligible or Not Eligible.
Employment_Type

The agent's employment type as specified in the user profile under the User Properties tab. The value is one of Full-Time, Part-Time, Temporary, Outsourced, or Other.

Referral

The name of the person who referred the agent as specified in the user profile under the User Properties tab.
At_Home_Worker

Whether or not the agent works from home as specified in the user profile under the User Properties tab. The value is either TRUE, meaning the agent works from home, or FALSE, meaning the agent does not work from home.
Hiring_Source

The hiring source of the agent as specified in the user profile under the User Properties tab.
NTLoginName

The NT login name of the agent as specified in the user profile under the User Properties tab.

Custom

The custom fields assigned to the agent as specified in the user profile under the User Properties tab.