List of Agents Report

Required permissions: Data Download View

The List of Agents data download report returns a list of all agents you can access and includes the agent name, ID, and team ID.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Agent_No

The unique, system-generated ID of the agent.

Agent_Name

The first and last name of the agent as displayed in the agent's CXone Mpower user profile.

Team_No

The unique, system-generated ID of the team the agent belongs to.