26.2 Release Notes

This page shows the products and features currently planned for the 26.2 release cycle, which begins on 29 April 2026 and ends when the next release begins, which is currently targeted for 28 July 2026. Features are subject to change between now and the end of the release cycle. You may receive these features at different times throughout the release cycle. Remember that you may be required to purchase a license or sign up for a controlled release (CR) program to access some of them.

View the 26.2 webinar recording and presentation slides. These cover the features in more detail.

All new products and features are shown by default. If you want to see only products and features in your NiCE CXone system, you can clear the checkboxes to remove features you don't need from your display.

Each feature description includes a table that states whether the following details apply to it. means that the detail applies to the feature and means that the detail does not apply to the feature.

Customer Request The feature was developed by customer request.
UI Change The feature introduces changes to the user interface (UI).
Breaking Change For API features only. If your integration uses the specified API, you must update your integration to avoid disruptions.
Impacted Versions For API features only. The versions of the API that were changed.
Availability

This cell tells you two things about the feature: 

  • Whether it's available for all NiCE CXone customers or only a select group.

    • GA: The feature is generally available (GA) for all customers. Some GA features may require you to purchase a license to use it.

    • CR: The feature is available for customers who are enrolled in a controlled release (CR) program for it. If you're interested in using this feature in CR, contact your account representative.

  • When you can expect to see the feature in your environment.

    • On toggle— The feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when that is.
    • On deploy—The feature is immediately available when the new release deploys to your environment.

Learn about the platform requirements and FedRAMP support status for the NiCE CXone apps you use.

Release Adjustments

The Release Adjustments section describes the changes, removals, and additions made in the feature descriptions since the initial coming soon announcement for the 26.2 release.

Changed Features

This section describes changes that have been made to feature descriptions since the initial coming soon announcement. Each item includes a description of the feature as it was previously published on the Coming Soon page and an explanation of what changed.

ACD

Allow or Prevent Transfer to an ACD Skill Based on Hours of Operation

It was clarified that this feature is for voice only.

ACD

Additional ACW Field Names Changed

50K Scale: Quality Management (CXone) access requires Teams and Groups View permission, without which sections relying on this data (For example, Quality Performance, Forms, Scorecard, Quality Plan & Monitoring) will be restricted.

Voice Access

Universal Call Branding with Hiya for Regions Outside the US

Universal Call Branding New Regional Availability