April 2022 Minor Release Notes

Check out Coming Soon for a preview of features coming in the Summer 2022 release.

Register for our Summer 2022 webinar. Join us on June 16th, 11:00 AM to 12:00 PM EST. This session will cover the coming features in more detail.

This page has been updated to show the final products and features in the April 2022 minor release of CXone. Features are subject to change between now and final deployment.

Release Adjustments

These features are adjustments to those previously announced.

Features to be Released at a Later Date

Each item includes a description of the feature as it was previously published on the Coming Soon page.

Agent for Salesforce

Bi-directional Presence Sync

Agent status changes in either CXone or Salesforce will affect both platforms. Currently, presence sync only allows Salesforce status changes to impact CXone statuses. Soon, CXone statuses will also change Salesforce statuses.

Agent for Salesforce

See the Agent for Salesforceversion log for a list of previous versions.

The following features are included in version 20.0 and is expected to be released in April 2022.

Agent Login Options Enabled by Permissions

When agents log in, they must choose one of these login options: Set Phone Number, Set Station ID, or Integrated Softphone. With the 20.0 update, these options only display if the correlating permissions are enabled in the agent's security profile. This is specifically for the Agent for Salesforce Lightning Experience. The following lists the agent leg option and the permission that enables it to be visible:

Customer Request UI Change Availability On toggleClosed This is a minor release. The feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

IEX WFM Integrated

File Import/Export Availability Expansion

The add-on to import and export files with IEX WFM Integrated is now available in all regions.

Customer Request UI Change Availability On toggleClosed This is a minor release. The feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.