Uptivity supports audio recording integration with a wide variety of ACD
Acronym for Automatic Call Distributor - A device used to manage and distribute incoming calls to a specific group of terminals. and PBXAn acronym for Private Branch Exchange. A telephone switching device owned by a private company that serves a particular business or office. solutions. These integrations can provide audio acquisition, metadata collection, CTIAn acronym for Computer Telephony Integration - any technology that allows interactions on both computer(s) and phone(s) to be integrated. call control, or a combination of these.
This page contains customer guides for all supported integrations.
Some integrations have both a PDF and an Online Help option. These options contain the same information. Eventually, the PDF options for all integrations will be removed in favor of the online help format.
Avaya
| Avaya Aura Contact Center | Online Help | |
| Avaya TSAPI | Online Help | |
| Avaya DMCC-MR | Online Help | |
| Avaya DMCC-SO | Online Help | |
| Avaya DMCC-SSC | Online Help | |
| Avaya DT-SO | Online Help | |
| Avaya DT-SSC | Online Help | |
| Avaya DP-MLS | Online Help | |
| Avaya DMS-MLS | Online Help | |
| Avaya VoIP-MLS | Online Help | |
| Avaya IP Office | Online Help | |
| Avaya PC Dialer | Online Help | |
| Avaya Proactive Outreach Manager (POM) | Online Help | |
| Avaya SMS | Online Help |
Cisco
| Cisco Automatic | ||
| Cisco TAPI-BiB | ||
| Cisco UCCE | ||
| Cisco UCCX | ||
| Cisco MediaSense |
MiTel (formerly ShoreTel)
| MiTel TAPI-WAV | Online Help | |
| MiTel TAPI-VoIP | Online Help |
Ai-Logix
| Ai-Logix Digital Trunk (DP) | Online Help | |
| Ai-Logix Digital (NGX) | Online Help | |
| Ai-Logix Analog (LD) | Online Help |
Other
| Alcatel OXE | ||
| Avtec Scout | ||
| Genesys T-Server | ||
| Mitel | ||
| Passive VoIP | Online Help | |
| SIP Trunk | ||
| Unify |
