Security Profile Permissions Tab: Security Permissions

Required security profile permissions: Security Profile Edit

Group

Enables users to view, edit, create, or deactivate security profiles and support profiles. Enabling a group permission is the same as enabling the permission individually for each permission in the Individual section.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Individual

Security Profile

Enables users to view, edit, create, or deactivate security profiles. Users with the View permission can view the security profiles enabled in the Restrict Data modal. They can open them and view the password policy and other settings. They cannot, however, change or copy them or create new ones.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Support Profile

Enables users to view, edit, create, or deactivate support profiles. Support profiles are only available in a parent business unitHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment, or a business unit that has one or more child business units. When you enter the child business unit, you do not retain your security profile; instead, you adopt a support profile assigned to your security profile, and that defines your access level in the child business unit.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.