Create a Do Not Call Group

Required security profile permissions: Do Not Call List Create

To upload a do not call (DNC) list, you must first create a do not call group that includes the skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge to which the DNC list applies. Your group can contain a skill, a set of skills, or the entire business unitHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment.

  1. Click Personal ConnectionListsDNC.

  2. Click Create New.

  3. Give the group a DNC Group Name and, if you want, a Description.

  4. Click Save.

  5. Add Skills to a Do Not Call Group.