You can choose to barge in on a call, which allows both the contact center agent and the contact to hear you.
Hover over a row in the Agents list to display options for the call you want to barge. Click the Barge icon.
If the Barge icon is not visible, the agent is not handling a call.
If your agent legAn active piece of a call that connects between routers, gateways, or telephony devices. is configured and connected, you can immediately hear the agent and the customer. Otherwise, you may need to configure and connect your agent leg.
To leave the call, click Barge again.