Set Audio and Visual Notifications

In MAX, you can enable audio and visual alerts for new agent messages, new contacts, chat messages, and email messages, or when a call or chat gets disconnected.

A/V Notifications can only be set for Chrome, Firefox, and Safari browsers. These are not available in Internet Explorer or Edge browsers.

  1. Click MoreSettingsA/V Notifications.

  2. Click the alert type to turn the notification on or off.

  3. If using the integrated softphoneA software program for making telephone calls over the Internet using a computer instead of a telephone., move the slider to adjust the volume for phone calls.