Disable a Proactive Skill Schedule

Required security profile permissionsSkills Edit

  1. In the ACD module, click Contact SettingsSkills.

  2. Locate the PC skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge for which you want to disable the schedule. Click the skill to open it.

  3. Click the Parameters tab. Scroll down to Schedule. Click Edit.

  4. Clear the Schedule Running of this Outbound Skill checkbox.

    The schedule becomes disabled but your settings remain in place so you can easily reactivate the same schedule in the future.

  5. Click Done.