Required security profile permissions: Calling List Create
Personal Connection (PC) allows you to assign multiple numbers to a dialing record. For example, you could have PC attempt to call the home number of each record three times before attempting to call the cell number. After two attempts on the cell, you can have PC send an message to the cell phone, then try the home number a few more times and attempt the work number.
You can set up different allowable calling times for each individual phone number in the record, and you can have a default allowable calling time for each type of number in the calling list. It applies to all records that do not contain an individually specified allowable time range.
You cannot use the same calling list for both proactive phone (voice,
A record can currently contain no more than six different phone numbers.
- Create a custom data definition for each phone number type you want to include in the calling list.
If you want to customize the caller ID, description, maximum allowed attempts, or compliance application on a per-record basis, first create custom fields for them. If you want to customize the allowable calling time on a per-number basis, also create custom start time and end time fields as described in the preceding link.
Create a calling list with columns corresponding with the phone number types you want.
Set the dialing order of the phone numbers.