Required security profile permissions: Calling List Edit
Custom data definitions enable you to create your own fields to which you map your calling lists. For example, Personal Connection (PC) , by default, does not have fields specifically for a work phone number. You can use custom data definitions to create a new field for work phone numbers and additional related fields for compliance, maximum attempts, and so forth.
In the ACD module, click Lists → Custom Data Definitions.
Locate the custom field you want to modify and click the field to open it.
Modify the fields as needed.
Do not give a custom field the same name as a system field.
Once you have you used the defined field in a filter statement or defined it in the cadence of a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge, then the status becomes “In Use.” You cannot remove the custom field until you remove the associated references.