Delete Custom Data Definitions

Required security profile permissions: Calling List Delete

When you no longer use custom data definitions, you should clear them out of your environment. Use the following instructions to permanently delete custom fields.

  1. In the ACD module, click ListsCustom Data Definitions.

  2. Select the checkboxes in the corresponding rows of the custom data definitions you want to delete.
  3. Click Delete.

If you have used the defined field in a filter statement or defined it in the cadence of a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge, then the status is “In Use.” You cannot remove the custom field until you remove the associated references.