Calling Lists Table

Required security profile permissions: Calling List View

When you select ListsCalling in the ACD module, you see a table of calling lists uploaded to your business unitHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment.

Table Columns

List Name
The unique name of the calling list.
Original Creation Method
The method by which the calling list was created. Possible values are From Central or Proactive XS.
Contact Count
The number of valid records in the calling list available for dialing or emailing.
Status
The current status of the calling list. It is either Active, Inactive, Pending, or Deleted.
Created
The date and time the calling list was created.
Uploaded
The date and time the calling list was uploaded.
Updated
The date and time of the last modification to the list or the last calls made using the list.
Removal Date
The scheduled removal date if someone requested one. The scheduled removal date is ten days after you make the request to allow you time to recover the file. You cannot recover the file after this date.
Skill
The skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge associated with the calling list.

Buttons

Select File
Initiates the calling list upload wizard. See Upload a Calling List for more information.
Show
Specifies whether to filter the table to display only Active entries, only Inactive entries, or All entries.

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