Skill Control Notification History Data Download Report

Required security profile permissions: Data Download View

The Skill Control Notification History data download report extends the availability of skill control notifications up to 90 days of historical data. This report allows users to filter notifications based on skill, date, or time.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Skill_No

The unique, system-generated ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Skill_Name

The name of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.

Notification Event
Database events for skill controls.
Notification Event Description
CannotAddSkill Cannot add skill: {0}
CannotFindSkill Skill not found: {0}
NoPortAvailable No ports: {0}
SkillAlreadyRunning Skill is already running: {0}
SkillStandby Skill in standby: {0}
SkillStarted Skill started: {0}
SkillStopped Skill stopped: {0}
SkillStopping Skill stopping: {0}
SkillListRefilled Cache for skill replenished: {0}
SkillListRunningLow Cache refill requests for skill returned zero records: {0}
SkillReset Skill reset: {0}
StartSkillRequested Request by agent {1} to start skill {0}
StopSkillRequested Request by agent {1} to stop skill {0}
AgentlessPortPercentThrottled BU agentless port percentage has been adjusted to {0} percent. {0} is an integer between 0 and 100
VirtualAgentCountChanged Skill virtual agent count has been modified. {1}/ {2}: {0} - {0} is the name of the skill. {1} is an integer denoting the actual virtual agent count. {1} is the max virtual agent count for the skill.
SkillFlushed Notifies when a Personal Connection skill has its contact cache flushed - Queue reset for skill: {0}
FilterCompleted Filter completed for skill {0} there are {1} records remaining.
FilterStarted Filter started for skill {0}.
ForceStopSkillRequested Request by agent to force stop skill {0}
FilterAborted Filter aborted: {0}
FilterCancelled Filter cancelled: {0}
FilterError Filter errored: {0}
SkillStarting Skill starting: {0}
StartSkillRequestedScheduler Request by Scheduler to start skill {0} - Used when the Scheduler fires directing the skill to start
StopSkillRequestedScheduler Request by Scheduler to stop skill {0} - Used when the Scheduler fires the skill to shut down
NoPorts Message displayed in Skill Control notifications panel when insufficent agentless ports are encountered during outbound dialing. Explanation: You do not have sufficient agentless ports for the current agentless skills/campaigns. You can: reduce the number of running agentless skills/campaigns; modify your dialing ratio; or work with your Customer representative to increase your configured agentless ports.
DefaultCompliance Compliance default changed for {0} to the value of {1} - This is a notification that is displayed in the Outbound Skill Control when the default value for a compliance child field changed. See compliance.
ChannelForcing Forcing {1} channel to stop on skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelRunning {1} channel entered running state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStandby {1} channel entered standby state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStarting {1} channel starting for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStopped {1} channel entered stopped state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStopping {1} channel stopping for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelUnspecified {1} channel entered an unspecified state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ForceStopRunningSkill Skill {0} cannot be force stopped because it is currently running. The user needs to request to Stop the skill before requesting to Force Stop the skill.
SkillBusy Skill {0} currently changing status. Notification that tells the user that their requested action could not be processed because the skill is currently processing another action.
Params
The parameters associated with the notification event (if applicable) such as Agent ID or channel type.
Created Date
The date this skill was created.