Admin and Agent Login Data Download Report

Required security profile permissions: Data Download View

The Admin and Agent CXone Logins data download report displays login information relating to specific stations. This report includes the name of the agent and the dates and times that they last logged into a particular station. If a user has logged into CXone but not any of the agent applications, the agent specific fields will be blank.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_No
The unique, system-generated ID of the agent.
Agent_Name
The name of the agent as displayed in the agent's NICE inContact user profile.
Email
The email address of the agent.
Location

The location of the agent as specified in the user profile under the User Properties tab.

Team_Name
The name of the team to which the agent belongs.
Last_Login

The date and time the agent last logged in to the system. It follows the format MM/DD/YYYY HH:MM, military time.

Station_ID
The unique, system-generated ID of the agent station.
Station_Phone_Num
The phone number the agent used to log in to the station. The format for the phone number is international code, area code, and number with an optional + at the beginning for international numbers.
Station_Caller_ID
The phone number of an incoming contact at a particular station.
ClientType
The client that the agent is using. Examples include MAX, Agent for Salesforce, and Studio.
Agent_Session_ID
The unique, system-generated ID of the agent login session.
LoginStation_DateTime
The date and time that an agent last logged into the specified station.