More Tools Overview

The More Tools page in the MAX menu contains settings and technical information to help with troubleshooting. It allows you to modify some personal preferences in the application. It is also where you can provide feedback—usually related to MAX—to your site administrator. Feedback can optionally include the most recent event logging, which may be requested by NICE inContact Technical Support. The More Tools page provides an alternate means to connect and disconnect the agent leg. It provides a link to the online help.

The Settings tab allows you to change your audio and visual notification preferences, turn panels on or off, adjust the interface to ADA High Contrast for improved visibility, or turn on a screen reader, such as Freedom Scientific’s JAWS, if one is enabled. Please refer to the MAX Voluntary Product Accessibility Template (VPAT) documenting its level of compliance with the applicable standards available on the NICE inContact Trust site.