Security Profile Permissions Tab: Account Permissions

Required security profile permissions: Security Profile Edit

API Applications

Enables users to view, edit, create, or deactivate API Applications.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

External Business Unit

Enables users to view and edit the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx. This includes basic business unit, usage, web services, and federated identity settings.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager

Business Unit Custom Fields

Enables users to view and edit the names of the custom fields in the user profile. They must do so in the Custom Fields tab in the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx, so you must also give users External Business Unit permissions to enable custom fields.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager

Business Unit Web Services

Enables users to view, edit, create, or deactivate web services. You must also give users External Business Unit permissions to enable custom fields.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Business Unit Parent Company

Enables users to view all child business unitsHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment under the business unit.

Security Profile View

Agent

 
Supervisor  
Manager

Business Unit Acceptable File Extensions

Enables users to view, edit, create, or delete acceptable file extensions for the business unit. You must also give users External Business Unit permissions to enable Acceptable File Extensions.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Delete

Agent

       
Supervisor        
Manager

Agent Patterns

Enables users to view, edit, create, or delete agent patterns. Agent patterns handles custom dialing actions, like appending a "1" to the beginning of all dialed calls so the agent does not have to dial it manually each time.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Delete

Agent

       
Supervisor      
Manager

Agent Session Control Via API

Enables a user to interact with an agent's session as if they were that agent by receiving all of the events for the session of the target agent. This is accomplished through an API call and Studio actions by using the asAgentId value. See the Agent Session management API on the NICE inContact developer portal (developer.niceincontact.com) for more information.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager

Business Unit Time Zones

Enables users to view or edit the allowed business unit time zones. While you can use Personal Connection to dial calling lists across all time zones, you might want to limit calling lists to certain time zones. This permission enables users to specify the time zones available for all skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge by default. You must also give users External Business Unit permissions to enable time zones.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor
Manager

Business Unit Integration/Support User

Enables users to view any NICE inContact support users you have in your system for setup or troubleshooting.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager

SMS Registrations

Enables users to view and manage SMS registrations. SMS registrations are used with Proactive SMS campaigns for Personal Connection and manual outbound and inbound SMS.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Delete

Agent

       
Supervisor      
Manager

OpenID Connect

Enables users to view or edit the OpenID Connect configuration.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager