Security Profile Permissions Tab: ACD Permissions

Required security profile permissions: Security Profile Edit

Unavailable Codes

Enables users to view, edit, create, or deactivate/activate unavailable codes.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Points of Contact

Enables users to view, edit, create, or deactivate/activate points of contact.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Dispositions

Enables users to view, edit, create, or deactivate/activate dispositions.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Tags

Enables users to view, edit, create, or deactivate/activate tags.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor
Manager

Stations

Enables users to view, edit, create, or deactivate/activate user stations.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Station Profiles

Enables users to view, edit, create, or deactivate/activate use station profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Central Scripts Access

Enables users to view, edit, or deactivate/activate existing scripts from Central.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Deactivate

Agent

     
Supervisor      
Manager

Hours of Operation

Enables users to view, edit, create, or deactivate/activate contact center hours of operation.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor      
Manager  

Workflow Data

Enables users to view, edit, create, or deactivate/activate workflow data profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor      
Manager

Chat Profiles

Enables users to view, edit, create, or deactivate/activate chat profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

     
Supervisor  
Manager