Create an Unavailable Code

Required security profile permissions: Unavailable Codes Create

You may choose from a set of default unavailable codes, but you can also create custom unavailable codes.

  1. In the ACD application, click ACD SettingsUnavailable Codes.

  2. Click Create New.
  3. Type the name of the code in the Unavailable Code Name field.
  4. Click Create Unavailable Code.