Make sure your pop-up blocker allows pop-ups from the platform before launching MAX.
Log in to your platform and click the grid icon in the upper right corner.
- Click Launch
- Associate your phone with MAX by doing one of the following:
- Click Set Phone Number and enter your phone number
- Click Set Station ID and type the station ID.
- Click Integrated Softphone.
- (OPTIONAL) Select the Remember Me checkbox if you always want to use the same phone information for MAX.
- Click the MAX radio button.
- Click Continue
- (OPTIONAL) Click the Connect icon in the Agent Leg - Inactive field to the contact center platform and handle voice contacts.