Create/Edit a Skill

Required security profile permissions: Skills Edit/Create

Create a Skill

Creating a new skill and modifying an existing skill, is a different experience depending on the skill type. The fields change dynamically based on channel and inbound/outbound selection you make for the skill. For instructions on creating a skill, select one of the following topics based on the type of skill you are creating.

Edit a Skill

  1. In the ACD module, click Contact SettingsSkills.

  2. Locate the skill you want to modify. Click the skill to open it.
  3. Click Edit.
  4. Modify the fields you want according to the skill type:
  5. Click Done.