Workspace Templates
Workspaces are like dashboards that let users work with parsed data from transcriptions. They contain widgets
and groups of widgets that let you view data in a meaningful way. If you have admin permissions, you can group one or more workspaces into a workspace template. Users with admin and edit permissions can then apply that template to a dataset
when they create it.
Once you've applied a workspace template to a dataset, you can only edit the dataset's workspaces from the dataset. Changing a template does not change datasets to which that template was applied. It's similar to applying a template to a presentation or document. Once you apply the template, it becomes part of that presentation. Likewise, once you apply a workspace template to a dataset, it's part of the dataset.
Key Facts About Workspace Templates
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If your company has Interaction Analytics for multiple languages, you must select a language on the Language Model page before you can do any work with workspace templates
. You cannot create a template that includes analysis for more than one language.
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Interaction Analytics comes out-of-the-box with a workspace template named Overview Analysis. This template includes several workspaces. The workspaces and widgets have been chosen and configured based on what's proven most valuable to existing Interaction Analytics customers. The data shown can be used in a wide variety of use cases with little to no customization required.
- When a dataset
is deleted, the original workspace template applied to the dataset does not change. It's still available for use with other datasets. If any changes were made to the workspaces after it was applied to the dataset, those changes don't apply elsewhere and are deleted with the dataset.
- The Workspace Templates page uses the terms template and set interchangeably.
Out-of-the-Box Workspace Templates
Interaction Analytics comes with three out-of-the-box workspace sets: Overview Workspaces, Overview Analysis, and Performance Exploration. These sets, or templates, include several workspaces. The workspaces and widgets have been chosen and configured based on what's proven most valuable to existing Interaction Analytics customers. The data shown can be used in a wide variety of use cases with little to no customization required.
Overview Workspaces
This drop-down displays a description of the widgets and preconfigured settings each workspace template includes.
Overview Analysis
If your Interaction Analytics system doesn't include the Overview Analysis workspace template, ask your Account Representative to help you build it.
This drop-down displays a description of the widgets and preconfigured settings each workspace template includes.
Performance Exploration
This drop-down displays a description of the widgets and preconfigured settings each workspace template includes.