IVR Enhancements

The voice channel remains the most-used channel type for contact centers. Contacts display a preference to speak directly with an agent, despite an ever-expanding amount of alternative (and innovative) channel types. New technologies are enhancing a customer's experience when calling a contact center by providing a more smooth, interactive, and effective experience before reaching a live agent. Studio offers many features with the potential for scripters to create an excellent and user-friendly IVRClosedInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. experience for callers. In addition to what Studio offers, you can enhance your IVR even further. This section provides information for tools you can use to make your customer's experience as effective and smooth as possible.