Data Dictionary

The data dictionary provides details about every data attribute and metric available in the NICE inContact ACD reporting suite of features and products. With this topic, you can determine the definition of a particular attribute or metric, its calculation if applicable, and details about where to find it and how to use it.

All time-based reporting data is presented in the time zone of the business unit, which is determined in the BU settings in CXone.

Attributes

Metrics