Data Dictionary

The data dictionary provides details about every data attribute and metric available in the NICE inContact ACD reporting suite of features and products. With this topic, you can determine the definition of a particular attribute or metric, its calculation if applicable, and details about where to find it and how to use it.

All time-based reporting data is presented in the time zone of the business unit, which is determined in the BU settings in CXone.

Attributes

Agent

Agent Detail

Campaign

Contact Attempt

Contact Delivery Type

Contact Detail

Contact Start Date

Contact Start Time

Contact Type

Date

Direction

Disposition

Disposition Classification

IVR Detail

Location

Media Type

Point of contact

Prospective Contact

Prospective Contact Source

Session

Skill

Station

Tag

Team

Time

Metrics

Amount

Count

Percent