New Applications and Features

The NICE inContact CXone Fall 2020 release includes these new features and applications. Users will be able to access these features, depending on their permissions and purchased applications, once their business unit has been updated.

How to use this page

Select the checkboxes at right to see new features for the products you're interested in. To see all features in this release, select View All. Once all features are showing, you can clear a checkbox to remove that feature from your display.

Features are subject to change between now and the final release date.

Indicates features that were developed by customer request.
Indicates major user interface (UI) changes.