Coming Soon for Fall 2020

The following features are scheduled for the Fall 2020 release of NICE inContact CXone. Users will be able to access these features, depending on their permissions and purchased applications, once their business unit has been updated.

How to use this page

Select the checkboxes at right to see new features for products you use or are interested in. You may need to scroll down to view all relevant features.

Features are subject to change between now and the final release date.