Feedback Management

Feedback Management is a customer experience management tool that uses industry-leading Net Promoter Score (NPS) technology. By using FM with your NICE inContact system, you can consider the voice of customers when evaluating their journey in your organization. Benefits of Feedback Management include:

  • Built-in analytics for customer comments are available with survey results
  • Speech-to-text of comments recorded by customers so you can evaluate feedback in both audio and written formats
  • Modern interface—easy to use and to navigate
  • NPS data available for other companies to help you compare and benchmark your progress in driving customer loyalty

Access to Feedback Management online help is provided from within the FM user interface. For more information on putting Feedback Management to work for your organization, speak to your NICE inContact representative.

Documentation for this product is available here.