Enables you to inform contacts of their position in the chat queue. The Message value is displayed in the customer chat interface to waiting contacts . In a Studio script, Quemsg should follow Reqagent.
If your organization uses V2(HTML5) custom chat profiles, a waiting queue and waiting message may be configured as part of the profile. In that instance, when the contact enters the waiting queue, the waiting message will display for the first five seconds, followed by the value in the Message field. These messages alternate every five seconds for the duration of the contact's time in the waiting queue. This configuration also restricts the character count of the Message field as described later in this topic.
If a waiting queue is not configured, only the value in the Message field displays.
Supported Script Types
|Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.|
|OnError||Path taken when an action fails to execute properly.|
Tips & Tricks
- The queue information appears as a system message.