Assigns a unique value to a user-defined variable.

Supported Script Types

Generic Email Chat Phone Voicemail Work Item SMS


Property Details
Variable The name of the variable chosen by scripter to hold the variable value.
Value The value chosen by the scripter to be stored in the variable name.
Type String, Numeric, or Date/Time. The type you select here changes the Value property to interpret the data entered in the Value field. For example, if you select String and enter the value 1+1, the actual value assigned to the variable is 1+1. However, if you select Numeric and enter the value 1+1, the value assigned to the variable is 2.
ScreenPop Select True or False. If true, the variable and value will display in the default screen pop window assigned at the SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge level.
SavetoDB Select True or False. If true, the variable and value will be stored in the NICE inContact platform database and can be accessed using the Custom Data report located in Data Download. Refer to Data Download Reports for more information.
MaxStringSize The maximum size of the value that can be stored (in kb). The default size is 2 KB.


Branch Details
Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
Overflow Path taken if the value assigned to the variable exceeds the maximum string size.

Tips & Tricks

  • Use Assign to set the contents for either String or Numeric Variables.
  • Use the Assign Properties Editor to edit the value of the variables.

Phone Script Example Using Assign

Begin triggers a Menu that provides three options - press 1 for Sales, 2 for Support, or 3 for Account Management. When the user selects an option, the script uses a specific Assign action to assign a value - the Skill ID (set using the Assign Properties editor) that Countagents uses to determine the number of agents logged in with that skill. The If action then uses an expression (TOTAL=0) to determine which branch to take if agents are logged in - TRUE means the total agents logged in does equal 0 for that Skill, and the script will run a separate script for leaving a message. FALSE means the total agents logged in does not equal 0, and Reqagent uses the variable value in Assign to request an agent with the skill (via the Skill ID in Newskill).

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