Required security profile permissions: Configured Stations View
Report refresh rate: 5 minutes
The Configured Stations Reports lists the stations that are currently configured to handle calls.
In order to handle calls through the platform, a connection must be established between the platform and the agent's phone. Each station is assigned a globally unique number called a StationID. This report provides a quick high-level view of all stations and information corresponding to each station.
|Station ID||Workstation ID|
|Station Name||Workstation Name|
|Phone Number||Workstation Phone Number|
|Caller ID||Caller ID assigned to the workstation|
|Station Timeout||The length of time the station has been logged off the system|
|Last Login||The last time an agent logged into the system from the workstation|