Required security profile permissions: Agents by Team View
Report source: DW
Report refresh rate: 5 minutes
The Agents by Team report shows the structure of users and the teams to which they are assigned.
The administrator typically assigns users to teams when they are created.
This report allows you to see, in a single location, how your agents are allocated to your teams. The Agents by Team report is the equivalent of seeing your agents in an organizational hierarchy structure. By having this high-level overview of your organization, you'll be able to better determine if you need to make changes to the structure.
|Team Name (ID)||The team name and ID number. This is a unique value identifying the team.|
|Agent Name (ID)||The contact center agent's name and ID. This is a unique value identifying the agent.|
|Last Login||The last time the agent logged in to Agent.|
|Skill Count||The number of skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge assigned to an agent.|