Partner Log Reader

Required security profile permissions: Log Viewer View

Complete the associated NICE inContact Support certification training to access this report.

Download Contact Logs

  1. Find the contact ID of the contact you want to see logs for. You can use the Contact History Report to help find the ID.
  2. In the Reporting application, click Partner Log Reader.
  3. Click Create New.
  4. Enter the Contact ID and click Get Details.
  5. Set the Start Date/Time and End Date/Time fields to a span of, at most, 2 minutes during the interaction. Click Get Logs.

  1. From the main list, click the Download File icon for the log you just generated.