Supported Environments

Antivirus systems sometimes identify applications as 'infected' when they are not (which is known as a "false-positive"). This could happen to NICE inContact desktop applications, as with any desktop application. If this happens, work with your antivirus vendors to resolve such issues.

Supported Operating Systems

  Windows 7* Windows 8 1 Windows 10 OS X 2 iOS 2 Notes:
Central

Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting.

Direct Data Access

Direct Data Access requires MS Excel 2013 Professional Plus or later.

MAX  
MAX Integrated Softphone  
NICE inContact Agent for Salesforce  
Agent for Salesforce Integrated Softphone  
NICE inContact Agent for Oracle Service Cloud  
CXone Softphone Windows 7 requires SP1. Windows 8 requires 8.1 (Desktop mode).
Studio Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensureStudio functions properly.
DB Connector  
ECHO  
Customer Chat Interface  
Advanced Chat and Co-browse  
NICE inContact WFO  
NICE inContact WFO Screen Recording Client  
NICE inContact WFM v2  
NICE WFM Enterprise Rich Client 3  
NICE WFM Enterprise  
NICE QM Enterprise4 Requires .NET Framework 3.5 SP1 and 4.6+ and Windows Media Player version 9+.
NICE QM Enterprise Screen Recording Client  
Interaction Analytics Pro  
Supervisor  

Citrix/VMWare

/Microsoft

Refer to NICE inContact's Desktop Virtualization Policy for support information

* Microsoft has announced their end of support for Windows 7 on January 14, 2020. Due to this announcement, NICE inContact will be ending support for Windows 7 for all applications as of February 9, 2020.

1 Windows 8/8.1 - Desktop mode only. 2 Current and most recent previous version. 3 Windows 64-bit Versions. 4 Screen Agent disables the Desktop Composition mode within Windows 7/Vista, causing display themes to change and the screen to flicker.

Supported Server Operating Systems

Windows Server Operating Systems

NICE inContact supports Windows Server 2012 and later. Servers are most commonly used with the NICE inContact software for DB Connector for database access, API integration with ACD APIs, and automated FTP functions.

Linux and other Operating systems

For customers using other operating systems such as Linux or Unix for servers, we have provided recommendations for the three most common Linux operating systems.

  • Red Hat Enterprise Linux – RHEL 6.5 and later
  • CentOS – Version 6.5 and later
  • SUSE Linux Enterprise – Version 12 and later

However, there are a large number of other variants. The general guideline is to make sure that any version of operating system used can support the newer stronger encryption protocols and TLS 1.1 and 1.2. The use of any deprecated operating system will not be able to support the newer stronger encryption standards.

Supported Internet Browsers

  IE11* MS Edge Chrome** Firefox** Safari Requirements: Notes:
Central   Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting.
MAX   Add .incontact.com and .niceincontact.com to trusted sites on IE11.
MAX Integrated Softphone    
NICE inContact Agent for Salesforce      
NICE inContact Agent for Salesforce Integrated Softphone    
NICE inContact Agent for Oracle Service Cloud        
NICE inContact Connector for Skype for Business        
ECHO      
inView    
Customer Chat Interface          
Advanced Chat and Co-browse   Disable blocked content protection in browser with each new browser launch.
NICE inContact WFO  

Supports Firefox ESR 38 and ESR 45 only.

Microsoft Edge 38.14393.0.0 with Microsoft Edge HTML 14.14393

NICE inContact WFM v2      
NICE WFM Enterprise          
NICE QM Enterprise   Supports Internet Explorer 8+.
NICE QM Enterprise Screen Recording Client        
Interaction Analytics Pro        
Supervisor    

Citrix/VMWare/

Microsoft

        Refer to NICE inContact's Desktop Virtualization Policy for support information.

* Compatibility or emulation mode for older browser versions in IE11 is not supported.

** Chrome and Firefox are continuously releasing browsers. New versions may impact functionality and may require additional software updates to resolve. Because of this, the supported browsers are subject to change.