Learn More About the Information Page

The Information page in MAX contains information about you, your team, your browser, and your network connection that you can use or send to an administrator to help troubleshoot if you are having problems. You can use this page to reload MAX.

Interface Details
Network Status The current status of your network connection in terms of lag time. Response times greater than a couple seconds may indicate internet connectivity problems for your workstation.
Recover Clicking the Reload button refreshes MAX the same way as pressing F5 on the keyboard except that it also refreshes the MAX script files for a fresher application load. It does not clear the cache, but it bypasses it to give you the same result. You will most likely use the Reload button if you become stuck in a state. If you are working in a newly updated version of MAX, it is best to clear the cache instead.
Agent Name Your first and last name.
Agent Username The username you use to log in to MAX.
Agent ID The unique, numeric ID assigned to you.
Version The version of MAX you are using.
Station ID The ID of the station you are logged in to, if any.
Session ID The unique, numeric ID assigned to your current login session.
Phone Number The phone number you are using to place and handle phone calls.
Agent Leg ID The unique, numeric ID assigned to your agent legAn active piece of a call that connects between routers, gateways, or telephony devices..
Caller ID The phone number that appears on contacts' caller IDs when you call.
Web Server The name of the web server where you are working.
Current Contacts The IDs of the contacts you are currently handling.
Virtual Cluster The name of the virtual cluster where you are working.
Browser Language The default language set in your browser.
Browser Localization The language to which your browser translates information in other languages.
Browser Version The browser and version of that browser you are using.
Current Time & Timezone The date, time, and time zone for you.
Team Name The name of the team to which you belong.
Routing Whether you are using single-session or omni-session handling.
Contact Limit / Total Limit Only visible if you have Omnichannel Session Handling enabled. Displays the limits of how many contacts you are allowed to handle per-channel. The Total Limit field displays the total number of contacts you can have altogether.
Voice Contact Limit The maximum number of simultaneous voice contacts you are allowed to handle.
Chat Contact Limit The maximum number of simultaneous chat contacts you are allowed to handle.
Email Contact Limit The maximum number of simultaneous email contacts you are allowed to handle.
Work Item Contact Limit The maximum number of simultaneous work items you are allowed to handle.
Request Contact Whether you are able to request an additional contact.
Contact Auto Focus Whether MAX automatically sets the focus on the newest contact after the contact is connected.