Security Profile Reports Tab: Central Permissions

Required security profile permissions: Security Profile Edit

Active Agents

Enables users to run and view the Active Agents report. Users with the Force Logout or Terminate permission can also perform the corresponding actions from the report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Force Logout Terminate

Agent

     
Supervisor    
Manager

Forced Logout Report

Enables users to run the Forced Logout report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Active Contacts

Enables users to run the Active Contacts report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Contact History

Enables users to run the Contact History report and to delete chat transcripts manually from the report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile Agent View Supervisor View

Agent

   
Supervisor
Manager

Call Quality Explorer

Enables users to run the Call Quality Explorer report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor  
Manager  

Empirix Data

Enables users to run the Call Quality Explorer report and view Empirix data.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor  
Manager  

Email Interruptions

Enables users to run the Email Interruptions report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

Supervisor
Manager

Call Detail Reports

Enables users to run the Call Detail reports.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Data Download

Enables users to run the data download reports.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor  
Manager

Configured Stations

Enables users to run the Configured Stations report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Teams and Unavailable Codes

Enables users to run the Teams and Unavailable Codes report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Agent Time Card

Enables users to run the Agent Time Card report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Agent Snapshot

Enables users to run the Agent Snapshot report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

Supervisor
Manager

Supervisor Snapshot

Enables users to run the Supervisor Snapshot report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Campaign Performance

Enables users to run the Campaign Performance report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Skill Performance

Enables users to run the Skill Performance report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Promise Keeper

Enables users to run the Promise Keeper report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

Supervisor
Manager

Agents by Team

Enables users to run the Agents by Team report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Skills by Campaign

Enables users to run the Skills by Campaign report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Skill Proficiencies Detail

Enables users to run the Skill Proficiencies Detail report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Skill Proficiencies Summary

Enables users to run the Skill Proficiencies Summary report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Agent Unavailable Time

Enables users to run the Agent Unavailable Time report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Campaign Summary by Campaign

Enables users to run the Campaign Summary by Campaign report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Campaign Summary by Skill

Enables users to run the Campaign Summary by Skill report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Agent Summary

Enables users to run the Agent Summary report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

IVR Press Path

Enables users to run the IVR Press Path report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager