Studio is a scripting tool that you can use to customize CXone to meet the needs of your organization. It has a visual, drag-and-drop interface, so you don't need extensive scripting experience to create basic scripts.
Studio enables you to customize your contact center's routing flow. For example, you can include ASR
Allows contacts to respond to recorded voice prompts by speaking, pressing keys on their phone, or a combination of both., IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. menus, or virtual agent bots A software application that handles customer interactions in place of a live human agent.. You can also manage API calls and integrations to third-party systems with Studio scripts.
Studio is a separate application that you must download and install on your computer. You can use your CXone credentials to log in to Studio.
The Studio online help provides information about:
- Getting Started with Studio—Provides an introduction to Studio for new users.
- Studio Actions—Detailed reference information about the actions you use to build scripts. More general, higher-level information about using actions in your scripts is also available.
- Scripting Reference and Best Practices—An introduction to and best practices for building scripts in Studio.
- Snippet Language Reference—A reference guide for using the proprietary scripting language used in Studio, called Snippet.
Integrations with Third-Party Systems
Studio is required to integrate CXone with third-party applications and systems, including:
- Agent Assist Hub
- ASR
- Cloud Transcription Service
- Cloud TTS Service
- DB Connector
- DLLs
- Virtual Agent Hub
Key Facts about Studio
- For Studio to function properly, your Windows .NET Framework version must be v4.8 or later.
- Studio only works with Windows operating systems.
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To use Studio, the scripter's CXone
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You can perform some basic tasks related to scripts from within CXone, but to create, manage, and test scripts, you must use Studio.
- If you have any issues with Studio being falsely identified as 'infected,' contact your antivirus vendor.
- Documentation for supported APIs is available on the NICE CXone Developer Portal.
- To share ideas and collaborate with other scripters, you can visit the NICE CXone Community site. Contact your CXone Account Representative if you do not have access to the Community.