Download and Install DB Connector

Install this application on the DB Connector server. Prior to performing this task, be sure your server meets the minimum requirements.

  1. Click your initials in the top right corner of CXone and select Support and Downloads.
  2. Accept the legal message.
  3. Click DBConnector.msi and save the file.
  4. Double-click the MSI file to run the DB Connector installation wizard.
  5. Continue through the installation process. The default installation location is C:\Program Files (x86)\InContact\.
  6. Click Install.
  7. After the installation finishes, click Finish to exit the wizard.

Log in to DB Connector

DB Connector uses the CXone Global Authentication service to handle log in requests. This means you can use your CXone log in credentials with DB Connector.

  1. Run DB Connector as an administrator by right-clicking on the DBCCFG.exe file and selecting Run as Administrator.

  2. Select a Login Type.

    Field Details

    CXone

    Select to log in using CXone Global Authentication single sign-on.

    CXone Custom Select this option only if instructed to do so by your administrator. This option only works if your organization uses a custom single sign-on solution. If you select this option, you are prompted to enter an authorization URL. Your administrator can provide this URL for you.
  3. Enter your User Name and Password, then click Login.
  4. If your organization requires multi-factor authentication (MFA), complete the required MFA steps.