Wait

Suspends the script for a designated number of seconds.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it. The icon for the Email script type - a large @ symbol in a diamond. The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape. The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it. The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line. The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it. The icon for the SMS script type - a smart phone with a chat bubble coming out of it. The icon for the Digital script type - a computer monitor with a smartphone next to it.
Generic Email Chat Phone Voicemail Work Item SMS Digital

Properties

Property Details
Seconds

The number of seconds the script will be suspended.

Branches

Branch Details

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

Tips & Tricks

  • Wait can be particularly useful in scripts with files being written to a server or FTP'd.
  • Be sure to use Wait when music is applied, and make sure you have connectors going both ways between Music and Wait.
  • Loop a Wait action with an Askcaller action to prompt the contact for another response.

Phone Script Example Using Wait

This example shows a message that plays when the script is triggered and then requests and agent. If the caller has to wait for the agent to answer, music will play for 20 seconds and then suspended for 5, play for another 20, and so on until the call is answered.

Would you like to download this script?