Update Custom Field

Updates the value of a custom field in a contact or digital Any channel, contact, or skill associated with Digital Experience. customer card.

Dependencies

• This action requires Digital Experience.
• Before working with digital scripts, learn about the differences between traditional ACD scripts and digital scripts.
• Use this action with the Get Custom Fields action.

Supported Script Types

Digital

Comparison of Similar Actions

The following actions allow you to access Digital Experiencecustomer cards from digital scripts types: 

• Get Customer
• Create Custom Field Customer Card
• Get Custom Field
• Update Custom Field

To perform the same tasks in supported non-digital scripts, use: 

• CC Create
• CC Custom Fields
• CCPostMessage

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
ContactId	The variable that holds the contact ID. The default for this field is {ContactId}.
CustomerId	The variable that holds the contact's customer ID in the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. The default is {CustomerId}.
FieldID	The ID of the field you want the action to update in the contact or customer card. You can use a variable for this field.
FieldTarget	The type of custom fields you want to update. Select Contact to update a custom field in the contact custom fields. Select Customer to update the customer custom fields.
FieldValue	The value you want to update the specified field with. You can use a variable for this field.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnError	The path taken when the action doesn't execute properly. For example, when there's an unexpected problem, such as poor connectivity, syntax errors, HTTP error codes, and so on. The ERR variable should be populated with a condensed explanation of the problem.
OnInvalidCustomFieldType	The path taken when an invalid custom field type is provided.
OnInvalidFieldId	The path taken when the provided field ID is not valid.
OnInvalidTargetID	The path taken when the provided target ID is not valid.
OnSuccess	Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).

Tips and Tricks

You can use this action to handle sensitive data such as credit card numbers or personally-identifiable information (PII). To do this, add it to the Onrelease branch of your script and update the value of the fields to null.