Sort

Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order.

Supported Script Types


Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
String	A string containing multiple fields separated by a delimiter.
Delimiter	A character that separates each field in a string.
ResultVar	The variable name that is created and holds returned information. For example, if the contact enters their account number as 123456, then the variable holds 123456.
Column	A character index in each element to sort on. The first character is 1.
Order	Determines the sort order whether it is an ascending or descending sort. Ascending sorts the list from A to Z or 0 to 9.
CompareAs	A drop-down list to select either text or numbers.

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

When sorting text in a multi-dimensional array, any column position can be used as the first character in the sort criteria.