Skills List

Returns skill attributes, which could then be used for call flow logic.

This is an API action.

Dependencies

You always need to precede this action with the SetSecurityUser action to get the security user.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description
Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

SecurityUser The output value of the SetSecurityUser action which authenticates a selected agent based on their permissions in the security profile. This field accepts variable formatted with curly braces ( { } ). The default value is SecurityUser (same default output value of SetSecurityUser).
SkillId A skill ID that passed to the action to return the skills attributes. If no skill ID Is provided the action will return all skills attributes on the BU. This property could be a variable, such as {NewSkill}.
ListVar (out) Holds the returned data. The contents of this variable are stored as an array.

Output Properties

These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.

The following table displays possible variables that this action can produce.

BusinessUnitId

SkillId

SkillName

MediaTypeId
MediaTypeName

IsActive

CampaignId

CampaignName
IsDialer

Notes

UseACW

UseDisposition
RequireDisposition

UseSecondaryDispositions

OutboundStrategy

IsOutbound
IsNaturalCallingRunning

ScriptDisposition

PriorityBlending

EmailFromAddress
EmailFromEditable

ScreenPopTriggerEvent

HoursOfOperationProfileId

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description
Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnSuccess Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).
OnInvalidSkillID Path contact will take when the skill id is not found.
OnInvalidSecurityUser Path taken when an invalid security user is used.