Askcaller (Chat Scripts)

Requests information from a chat contact. For example, use this action to have them provide you with an account number, their name, or any other useful information.

Supported Script Types


The Askcaller action can also be used in scripts with the SMS or digital type.


Property Details
Message The text that is sent to the selected target when this action executes. You can use variables in this field.
ResultVar The variable name that is created and holds returned information. For example, if the contact enters their account number as 123456, then the variable holds 123456.
TimeoutSec The amount of seconds that the action waits to execute before timing out. The value must be between 0 and 60. The contact has this amount of time to enter information into their chat window.


Branch Details
Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Timeout Path taken if there is no response for the number of seconds specified.
CallerResponded Path taken if the contact provides a response.
Error Path taken when the action fails to execute properly. For example, when there is an unexpected problem (for example, poor connectivity, syntax errors, and so forth). The _ERR variable (with a single underscore character) should be populated with a condensed explanation of the problem.

Chat Script Example Using Askcaller

In the following script, the Askcaller action requests an account number from the contact. If the contact provides an account number, they are passed on to an agent through the Reqagent action. If the contact does not respond, the interaction is looped back to the account number prompt. This occurs up to the number of times specified in the Loop action. Each loop sends a message explaining that the system did not receive a response from the contact. If no response is received after the specified number of loops, a different message is sent to inform the contact that no account number was received, then the interaction ends.

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