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Required permissions: Skill Proficiencies Detail View
Report source: DW (Data Warehouse)
Report refresh rate: 5 minutes
The Skill Proficiencies Detail report lists the agents in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment, their skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge, and their proficiency levels for each skill. You can use this report to assess how well skills are being covered and where the proficiency level for a skill may need adjustment.
This report allows you to filter by campaign, skills, teams, and agents. The color coding of agents' proficiencies makes the proficiencies easily identifiable.
